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Senior Service Designer

Posting Country:  Hungary
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Description

Join Vodafone Hungary and build a better tomorrow!
We are looking for a
Senior Service Designer 
for our Consumer Business Unit


#Vodafonelife

At Vodafone we connect everybody to live a better today and build a better tomorrow. It is the future we have in our mind when we see the speed of technology development. There is so much creativity across the technology industry that the speed of change is increasing. We embrace the opportunities of the future and work proactively to make good use of technology. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

 

Your place in the team
As a member of the CX & Service design team Senior Service Designer is responsible for Agile transformation, service design projects and customer journeys.
Define a clear strategy how service design will support VFHU solving complex business problems to bring business benefit and increase CX.
Coach his/her team how to run service design projects and design sprints. 
Establish a clear roadmap and deliverables that will differentiate Vodafone from the competition by driving a premium customer experience that aligns with the Vodafone brand values. The role holder is seen by all stakeholders as the “heart and soul” of CX through all her/his actions and communications.

 

You will be involved in the following tasks

•    Coach and train the organization on Service Design and Agile way of working.
•    Supervise Service Designer(s) in their daily work, support and coach them to better performance
•    Guide the agile team through the whole design sprint, moderates and literally facilitates all stages of the sprint, including meetings/ agile ceremonies
•    Support Product owner in aligning priorities and planning sprint iterations
•    Promote continuous improvement through retrospectives and team learning
•    Help Agile squads to create high value products and services
•    Make change happen that will increase the effectivity of the team
•    Remove obstacles impeding on the squad teams process
•    Coach the squad team in self – organization and cross functionality

We are looking for you if you have

•    University or College degree 
•    Experienced in service design, Scrum and Agile
•    Strong experience in cross-functional program delivery
•    Good time management skills
•    Ability to decide under time pressure
•    Fluent English
•    Proactive, highly collaborative, has a „can do” attitude

 

Get to know us

If you want to know more about us and what we do, then
•    visit our website: https://careers.vodafone.com/
•    follow our career page on Facebook: www.facebook.com/VodafoneKarrier

 

Diversity and Inclusion

Vodafone is a company that values diversity. We believe that we can operate more successfully and effectively with diverse teams. Our aim is to build a culture where no one will be discriminated based on either their gender, age, cultural background or sexual identity, orientation. Vodafone is committed to support LGBT+ people at work.

The future is exciting. Ready?
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.