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Authenentication & Provisioning Specialist (f/m/x)

Posting Country:  Germany
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Description

Role purpose: 
Responsible for assuring that proper performance and governance processes and tools are in place for all GDC Suppliers, In this area he will be accountable for proper execution of Service Review Meetings and Management Review Meetings with Strategic Suppliers, following up improvement actions in order to assure proper value for money from Suppliers. Will be accountable of producing and maintaining  the performance dashboard for GDC Strategic Suppliers. 
Role purpose: The role encompasses the world-wide responsibility of Windows related authentication- and user provisioning services, i.e. all local markets, where Office IT provides corresponding services, such as Windows Active Directory, Service & User Provisioning, Active Directory Federation Service, Azure sync and Active Directory synchronization. 
The role owner ensures top-class service through consistent life cycle management and professional solution / service ownership. The specialist is responsible for the solution design and 24/7 operations. He/she ensures SLA adherence for his services by providing solution documentation and transferring knowledge to our interfaces in the process chain (enabling the helpdesk and our suppliers to deliver a world-class service). Furthermore, the role owner is responsible for proper capacity management and reporting.
The impact of Active Directory is key for the business and it is one of the most revenue impacting services for Vodafone. 

With us you will:
•    Accountable in terms of technology and functionality for both solutions in all local markets and group entities where Office IT provides their services. Owner of dedicated solutions and accountable to assure an excellent service delivery and drives the optimization and standardization from both a service and cost perspective. 
•    End-to-end accountable for the entire lifecycle of the chosen products and accountable for adjusting and changing the services according to new business or cost optimization requirements, whilst ensuring consistent service delivery to all local markets. 
•    Maintaining a good relationship to the vendors involved in the delivery of the solutions and assuring that these vendors meet their defined and agreed KPIs. 
•    Advocate of the service and driving the marketing of dedicated solutions and supporting all service related projects.
•    Accountable for ensuring that customer requirements are understood and able to give advice and provide consultancy to both internaland externalstakeholders, so that the goals with respect to quality, efficiency and costs are consistently achieved.

Apply if you have:
•    Ability to communicate to global stakeholders/ SLT´s and across international and distributed teams.
•    Strong Active Directory,  IT Operations and/or Services Management background (> 5 years of experience in large environments > 50,000 users)
•    Familiar with IT Services (e.g. network, server services, Cloud)
•    In-depth knowledge of managed services and third parties

 

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.