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Senior Manager_ITSM-Process Manager_Change,problem management,ITSM_Pune

Posting Country:  India
Date Posted:  22-Feb-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?


The Business/Process Improvement Lead may assist with planning and is responsible for the effective delivery of activities that improve the business performance of and within Vodafone, including business process re-engineering and cross-functional project co-ordination. The Business/Process Improvement Lead deliver to the organisation the appropriate methodology, tools and processes to perform in an optimum way. Analysing the performance and trends, through KPI analysis and reporting, whilst conducting various qualitative reviews to provide continuous improvement programmes and deliver demonstrable and quantifiable benefits. Typically reports to the Senior Business/Process Improvement Manager.

Job Responsibility

* Develops, delivers and advises on processes and activities for the delivery of business change/transformation programmes, driving efficiencies and reducing waste across the business;

* Drives the delivery of activities for process redesign/automation, operating model redesign and implementation, strategy deployment, methodology creation and roll out or other such initiatives;

* Embeds tools and techniques for continuous improvement across the wider community as and when required;

* Delivers best business practices within the organisation and builds own awareness of discipline, industry and market trends externally;

* Builds solid relations and works closely with internal stakeholders (including Business Managers) to proactively identify opportunities for improvement, providing insight, recommendations and closed loop feedback reporting;

* Uses best practice knowledge to support promoting culture change and influence internal partners by training, coaching and sharing best practices in structured problem solving,�process improvement, process management and operational routines;

* Advocates the Business/Process Improvement model, acting as the gatekeeper for processes, communications, enablers and methodologies, which interact across functions ensuring any changes are subject to impact assessments and approvals;

* May coach more junior members of the team.


System and Process Transformation
Business Partnering
Governance Management
Process and Performance Analytics
Project and Programme Management

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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