Senior Manager_ITSM-Process Manager_Change,problem management,ITSM_Pune

Description

Job Responsibility

* Develops, delivers and advises on processes and activities for the delivery of business change/transformation programmes, driving efficiencies and reducing waste across the business;

* Drives the delivery of activities for process redesign/automation, operating model redesign and implementation, strategy deployment, methodology creation and roll out or other such initiatives;

* Embeds tools and techniques for continuous improvement across the wider community as and when required;

* Delivers best business practices within the organisation and builds own awareness of discipline, industry and market trends externally;

* Builds solid relations and works closely with internal stakeholders (including Business Managers) to proactively identify opportunities for improvement, providing insight, recommendations and closed loop feedback reporting;

* Uses best practice knowledge to support promoting culture change and influence internal partners by training, coaching and sharing best practices in structured problem solving,�process improvement, process management and operational routines;

* Advocates the Business/Process Improvement model, acting as the gatekeeper for processes, communications, enablers and methodologies, which interact across functions ensuring any changes are subject to impact assessments and approvals;

* May coach more junior members of the team.

Skills