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Pega Marketing

Posting Country:  India
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Skills

Technical knowledge at senior level needed:
•    Understanding of Enterprise CRM Applications 
•    Solid experience in PEGA
    Pega Marketing, 
    Pega Administration Console (AES), 
    Pega SOAP Integration   
•    Hands on experience in Weblogic administration
•    Hands on experience in Apache
•    Hands on experience in Unix and SQL
•    Troubleshooting experience in weblogic & Unix
•    Understanding of Incident and problem management process
•    Understand, write or maintain complex UNIX Shell scripts

Job Role

The role purpose is to provide services in the area of
•    Work as a SME/consultant in the team supporting the PEGA applications and integration layer
•    Must have experience in application support/maintenance 
•    Resolve all queries and issues escalated by first line or Customer Support Tam within SLA timeframes to ensure minimum customer impact. 
•    Operate as part of the on-call rotation for second line support.
•    Act as representative as required for planned changes to the Pega systems. 
•    Act as primary owner for one or more key Pega systems, Software and system maintenance / health checks are appropriate and scheduled accordingly.
•    For key systems, ensure that appropriate documentation and training materials are available and roll out cross skilling of this data as appropriate to both first and second line teams
•    Adhere to testing, security, incident and change management procedures
•    Operate with the incident managers to ensure speedy resolution of issues and provide required detail for accuracy of reporting.
•    Work with the problem manager to determine root cause analysis and preventive measures to ensure no repeat of incidents and implement said measures.
•    Attend team meeting and Operations communication sessions as required.
•    Ensuring all incidents and issues for key systems are added to knowledge base
•    Ability to work in diverse and multicultural teams and develop a detailed understanding of application operations. 
•    Liaising with support groups and other departments on planned maintenance activities, technical issues and major incidents.
•    Responsible for working with 1st /2nd level support teams and 3rd parties to resolve operational issues.
•    Solid analytical & troubleshooting capabilities 
•    Passionate to contribute to customer satisfaction combined with an attitude to continuously improve the service delivery quality
•    Flexible with the ability to maintain effectiveness in a changing environment and new technologies
•    Good communication (written and spoken). Proactive & self-driven.
•    Good presentation and documentation Skills. 
•    Experience in European work Environment is an added advantage
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.