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Manager_IP multimedia System, Oracle SBC_Bangalore

Posting Country:  India
Date Posted:  22-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Job Description

Vodafone is a very dynamic and exciting place to work where people can connect with exciting opportunities, develop, grow and collaboratively work with teams from all around the globe.
Function of role is to support 2nd line support operation for Cisco Unified communications services/ Voice over IP solutions (Hosted Collaboration Solution) for global enterprise customers. He/she would be accountable to identifying root cause and resolving issues in time, round the clock & and perform project and incident based changes to have high availability of services. As part of network transformation program , role demands to work towards identifying operation automation opportunities, collaborate with development team for required deployment, testing and achieving expected benefits
We are continuously investing in our teams to build and develop the right capability and capacity and enhance our people’s professional and personal experiences, role has potential to take you to next level from 2nd line support engineer to Subject Matter Expert (SME).

Key accountabilities and decision ownership
•Provide end-to-end 3rd line technical support for Unified communications services includes data centre infrastructures, 
•- Nexus (7K & 9K), firewall (ASA & Firepower), Catalyst switch and Cisco router.
•Request and manage vendor support activities
•Resolve external customer’s technical issues and attend conference calls that have this in scope.
•Resolve reported incidents within service level agreements
•Provide input for planning, assessment and implementation, of change requests.
•On-board new customers on production environment through changes, testing and updates into inventory database.
•Generating & analyzing signalling load & traffic report for all node on daily basis to improve KPI.
•Managing technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms.
•Update, maintain and improve the knowledge and inventory database.

Core competencies, knowledge and experience [max 5]:
•Advance knowledge on Cisco Nexus 7K & 9K, Firewall (ASA), vASA.
•Good knowledge on Routing & Switching. Protocols BGP, OSPF, MPLS, EIGRP
•Scripting/programming experience preferably on Python.
•Experience on the following tools: Remedy, Netcool, Palladion, VoIP Future, and Science Logic.
•Good Oral and written communication skills.

Technical / professional qualifications: 
•Any Graduates.
•6+ years of experience in implementation & incident management role, preferably with primary technical focus on Cisco UC/Collaboration.
•Good knowledge on Automation tools Cognitive 
•Understands new service offerings and methodology and is self-motivated to keep abreast of continual changes in the collaboration technology space

Key performance indicators [max 3]:
•Reduce MTTR by 10% YOY
•Contribute in YoY Major Incident’s reduction in service with a target of 25% incident reduction. 
•Maintain  high platform availability in >99.99%
•Change success rate – greater than 99% and Zero incident due to change or Human Error.
•100% compliant in - Health safety and wellbeing (HSW) and Security. #_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.