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Deputy Manager_Assistant Lead_OMS, CRM flows, Amdocs Billing platform_Pune

Posting Country:  India
Date Posted:  20-Nov-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Role Purpose

- Post Production support & Bug fixing incl. minor CR development.

- Should be familiar with Amdocs products like CRM, OMS, SOM, ODO etc. (version 8.2 & above)

- Should be able to analyze the production issues by scanning the log files/code walk-thru.

- Should be familiar with development activities using agile methodology and automation scripts.

- Managing the system KPI/SLA

- Creation of scripts to automate the processes (shell scripting, python)

- very strong understanding of CRM/OMS/SOM/ODO architecture and the integration among those applications.

- Provide support to projects and testing.

- Provide support during the minor/major release.

- Able to write scripts using SQL, PL/SQL while fixing the data in CRM/OMS/SOM DB.

- Should have at least 3 years experience in production support activities for CRM/OMS applications.

- Experience in Fixed Line of business is an added advantage.

Accountabilities, Competencies & KPIs

 - Suggest improvements in the existing process to reduce the order fallouts.

 - Able to liaise with other support teams in resolving the complex issues.

- Adherence to processes and standards defined

 - Ensure high system availability #_VOIS

Job Responsibility

* Advises on and executes administrative activities against the operations plans, to enable the achievement of the Technology strategy;

* Supports the team to deliver appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;

* Effectively coordinates with colleagues to deliver required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management;

* Understands market trends and contributes to suggested improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;

* Executes the tasks and activities in line with the plan to ensure the effectiveness of the area;

* Supports the end-to-end projects that improve customer and employee satisfaction;

* Supports the team in automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;

* Maintains relations with internal and external partners;

* Uses communication skills to exchange ideas and information in a concise and logical way to support the team priorities, resolve incidents and interface with 1st line teams and with suppliers on incident resolution;

* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.


Monitor and Diagnose
Incident Response
Dev Ops
Software Engineering
Automation and Robotics
Data Analytics and Insights

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.