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Manager_Lead-Networks_VAS Engineer_Pune

Posting Country:  India
Date Posted:  22-Oct-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

The Network Operations Specialist focuses upon the provision of network operations advice and administration and provides monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone Strategy. The Network Operations Specialist has a good understanding of established concepts and procedures in monitoring network nodes, executing event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers. Typically reports to the Network Operations Manager. #_VOIS

Job Responsibility

Summary of key responsibilities:

  • Perform Incident, Problem, Service and Change Management for the services, tracking the activities in oneITSM/Remedy ticketing system
  • Integrate new services into team’s portfolio
  • Impact assessment to prioritize system recovery in the event of a failure.
  • You will manage and lead Root Cause Analysis, Lessons Learned and preventive actions to provide high standard deliverables that meet SLA (Service Level Adherence) and ensure customer satisfaction
  • Provides on call/stand-by 24/7 technical support to 1st line monitoring teams and to customers, gathering all the required information to solve all the end to end service incidents
  • Contribute in year-on-year Major Incident’s reduction in Network, according to annual goals targets

Skills

Network Access Technology
Monitor and Diagnose
Dev Ops
Service and Delivery Management
Automation and Robotics
Cloud
Security

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.