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Deputy Manager_Assistant Lead-ERP_UX Designer_Pune

Posting Country:  India
Date Posted:  20-Oct-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

The Customer Experience/Campaign Specialist provides services related to delivery of the strategy and vision for the end-to-end customer/user experience, through understanding the needs and behaviours of the core user base. The Customer Experience/Campaign Specialist has a good understanding of established concepts, practices and processes in the development, delivery and maintenance of activities that help to understand and enrich the end-to-end user experience (across all channels) and campaign execution, gained through practical experience. Typically reports to the Customer Experience/Campaign Manager.

#_VOIS

Job Responsibility

* Demonstrates a good understanding of Marketing concepts, practices and processes related to Campaign management and customer/user experience;

* Supports the team to deliver activities that create the desired customer experience framework to consumer and business users in alignment with brand promises in order to develop a customer orientated culture;

* Effectively interacts with UX Designers, Visual Designers, Research Leads and Accessibility teams to deliver a user-centred approach to design, delivering research across all phases of the product design lifecycle from ideation through to launch;

* Coordinates and runs remote quantitative and qualitative UX (user experience) research with a variety of specialist tools;

* Makes use of a variety of internal data sources that directly capture how well Vodafone products and services are performing compared to our users expectations;

* Provides externally available data on campaign performance (e.g., open/click rates for email) for further analysis;

* Uses judgement based on analysis of factual information (e.g. feedback/insight from user focus groups) and resolves problems by identifying and selecting solutions through the application of acquired technical experience;

* Provides feedback to management related to tangibly improving our customer and user experience and interacts with project stakeholders;

* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Skills

Cross Channel Collaboration
Agile
Digital Experience Platforms
Design Thinking

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.