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Design leader

Posting Country:  Czech Republic
Date Posted:  07-Nov-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Characteristic:

We can offer this position as part time job in case of your interest.

We are looking to hire an experienced Design Leader to lead and develop our internal Design team comprised of UX/UI, Service Design, SEO and Copywriting. We are looking for someone who is obsessed with constant balancing of the Design Triad of user desirability - business viability - tech feasibility. We need someone with humility and respect towards the complexity of the evironment of a multinational matrix-organized telco.

Job Responsibility

  • Drive a design-centric approach to product development to increase quality and customer satisfaction of our digital asets to deliver towards business goals
  • Bridge the business teams creating demand on digital products with Product Owners, who have in-house development teams
  • Manage and allocate the scarse capacity of Designers across the product development squads and business teams to maximise impact of design
  • Define the scope and blueprints for customer journeys and support the team to execute these blueprints
  • Work on efficient rituals and cooperation within and without the design team - Design reviews, Agile ceremonies with product teams, developing the ability of design to speak both languages of business (marketing, sales) and tech (product development teams, technology)
  • Represent the customer and advocate HCD across Vodafone through Design Thinking and our Design Studio platform
  • Work closely with Marketing, Insights, Technology, eCommerce, Brand teams and agencies to bring structure, clarity and customer focus to the design delivery for a channel or product, ensuring requirements are grounded in technical feasibility and based on open standards
  • Communicate with key stakeholders in Vodafone Group, who manage centralisation of Design best practices, Design Systems and code-reusability
  • Tools we use: Sketch, Invision, Zeroheight, Hotjar, Adobe Analytics, Google Analytics, Notion, Jira.

Desired experience:

You should have experience from complex matrix organisations such as banks, telcos, ecommerce. You should be able to navigate complex technological environments as well as humility to find common grounds with teams from Marketing, Sales, Technology and Projects and deliver across business goals. Ydou are ideally from an international environment and definitely fluent in English.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.