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Corporate Retail Sales Representative

Posting Country:  Czech Republic
Date Posted:  13-Jul-2021
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


The Senior Retail Sales Advisor is responsible for the sales of products and services directly to the end customers by matching the products and services to the needs of each customer in line with Retail Sales standards and procedures. The Senior Retail Sales Advisor interacts directly with customers and focuses on increasing sales, exceeding sales targets, elevating the customer experience with Vodafone, developing customer loyalty and cross-selling through managing the customer experience. The customer base is mostly consumers but may also include some small business, SOHO (Small Office Home Office) and self-employed customers. Typically reports to the Retail Sales Manager.

Job Responsibility

* Follows Retail Sales policies and processes to support the store team in delivery of activities related to entire sales process, builds trusting relationships with the customer base and represents the brand;

* Delivers an excellent sales experience, developing customer loyalty toward Vodafone;

* Performs assigned tasks which support the advocacy of Self-Serve and Digital-First for solving non-complicated service situations;

* Supports the store operations and may be involved with reporting, stock-taking, audit and other administrative activities as required;

* Contributes towards effective cross-channel collaboration;

* Supports and educates the customer around setting up/using their device, resolves basic technical queries, diagnoses and organises repair of faulty devices and identifies cross/upsell opportunities;

* Uses communication skills to ensure effective collaboration across channels, and with other stores;

* engages with the local community and businesses (e.g. shopping centre, events, local charities/schools) and acts as an ambassador;

* Has a good understanding of Vodafone�s products, services and processes and informs customers according to defined Vodafone standards in order to improve their customer experience;

* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

More about us

At Vodafone, we’re passionate about creating inclusive workplaces where everyone can be themselves and achieve their best. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, age, genders, gender identities, abilities, sexual orientation, and everything that makes us unique. We want the best people to join us and make their difference, so we will always consider requests for flexible working (such as full-time, part-time, home-working). 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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