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Remedy Engineer

Date: Dec 2, 2021

Location: Prague, CZ

Company: Vodafone

We can offer this position as part time job in case of your interest

What will you do here?

  • Solution Design Engineer will join Network Strategy and Engineering team part of Vodafone OneTechTeam, working closely with other colleagues providing similar solutions for EU markets.
  • Design, engineer, plan Remedy and Discovery integrations and evolution in order to comply specific coverage, quality, capacity, reliability and performance objectives. Within clearly defined company policies, principles and specific objectives optimize assigned part of network in order to ensure the best performance and improvements devised as necessary.
  • Standarization and Resusable SW is a Golden Rule for Vodafone.
  • Responsibility for new integrations and understand business requirements and design proper integration solution.
  • Life Cycle Management for Remedy 9 (just updated in 2020) environment and BMC Discovery. Ensuring compliancy with Security policies.
  • Capacity management for HW and SW.
  • Close relation with local stakeholders for priorities alignment and product roadmap.
  • Coordinate and manage vendor activities during the project deployment, in order to guarantee time to market and compliancy to user requirements.
  • Alignment with all the network departments in order to ensure that the business requirements arriving from different areas of the business are fulfilled.
  • Reporting to Assurance Incident Management Team leader and in close communication with Market BRM.
  • Performs vendor and project management for the systems in scope, E2E project deployment with regular coordination of activities with vendors, local stakeholders and Project Manager.
  • Timeliness and Quality in Delivery according to the Network Evolution plan.
  • Regular reporting and follow up meetings with Assurance Incident Management Project Manager.

What knowledge and skills do we expect?

  • Bachelor’s Degree in  appropriate field of study or equivalent work experience
  • Working experience, at least 3 years, with BMC Remedy suite (Remedy/Helix, Discovery) as architect, solution designer, delivery manager or similar
  • Excellent communication skills in both English and Czech
  • Project Manager skills
  • Vendor management skills
  • Team player and Multicultural exposure
  • ITIL v4, ETOM, PRINCE2, PMI training

Long Description

At Vodafone, we’re passionate about creating inclusive workplaces where everyone can be themselves and achieve their best. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, age, genders, gender identities, abilities, sexual orientation, and everything that makes us unique. We want the best people to join us and make their difference, so we will always consider requests for flexible working (such as full-time, part-time, home-working).