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Pega Decisioning Lead

Posting Country:  United Kingdom
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Pega Decisioning Lead

Location:  London, The Speechmark, Southwark (Full-time remote working during COVID-19)
Salary:  Competitive + Excellent benefits
Hours:   37.5, Monday - Friday




COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.




Be a part of Vodafone UK Consumer where digital is at the forefront of everything we do. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions.




What will you be doing? 


As a key member of the Campaign Ops Centre of Excellence, the Logic Architect participates in the design and development of Always On Marketing (AoM) decision management solutions and decision frameworks.  


You will be responsible for applying the design principles of decision strategies into the solutions, which encompass inbound and outbound channels, real-time data events, in doing so understanding next-best-action and how this improves the customer experience.  




Who are we looking for?  


•    Experience in designing and implementing decision strategy framework solutions within Pega/AOM platforms.
•    Ability to work with IT specialists (internal and external) to direct build activity, address data quality issues, indoing so defining a performant infrastructure.
•    Experience in working across large customer data sets, preferably in large telco.
•    Accurate delivery under pressure, with a solid ability to resolve any conflict stemming from disparate ways of working across the business, or varying levels of understanding of AOM functionality
•    Ability to engage, motivate & upskill a team of data driven marketeers.




What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.





Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.