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Solution Sales Specialist

Date: Nov 12, 2021

Location: Remote with some travel to Par, FR

Company: Vodafone

Role Purpose

To provide pre-sales technical support to customers on an outbound basis across International Partner Markets in Europe or the United States.  

Role Description

  • Design Global Enterprise customer solutions based on Vodafone products and services

  • Win Global Enterprise Customer confidence in professional abilities and support the inbound account team in gaining Global Enterprise Customer agreement to proceed with Vodafone’s proposals

  • Preparing solution and service descriptions as input for customer tender documents (RfI, RfP, etc)

  • Define trial programs in agreement with the Account Managers and the Global Enterprise Customer

  • Collaborate with Customer Project Managers and Technical resourcesLead discussions with Global Enterprise customers on technical solution design

  • Evaluate and document the Global Enterprise Customer’s technical infrastructure with which Vodafone’s solutions will be integrated

  • Assist Global Account Managers and National Account Managers in identifying and scoping of sales leads for Vodafone products and services

  • Assist the Account Managers in assessing cost requirements to assist to price setting

  • Engage with Vodafone’s internal departments (Customer Solutions, Products and Innovations, Regional Heads, Technical Specialists, Service Fulfilment Team) to confirm that the proposed solution can be supported.

  • Engage with Service Fulfilment Team to build the customer support model and present it in a standardised format, following international quality guidelines (e.g. ITIL methodology).  Agree critical success criteria to assure delivery of support infrastructure during trials and/or operational phase.  

  • Work with the Programme Manager to agree handover of design for implementation by the Service Fulfilment team.

  • Work closely with VGE and OpCo Product Management and leverage them as 2nd Level SupportDocument Global Enterprise customer requirements in standardised format and perform GAP analysis as compared to Vodafone’s standard products & services offer / capability

Core Competencies

  • Being an authority (Point of Excellence) for Vodafone Global Enterprise (VGE) and regional Operational Companies (OpCo) products (e.g. fixed, mobile, date, services, operations) for the sales community and Solution Sales peers

  • Ability to use systems and processes that fulfil the needs of the role such as Mozart, Click to Quote, Velocity and other online tools.

  • Run customer-facing presentations, workshops in person or remotely on Vodafone’s products and services

  • Assess the satisfaction of Global Enterprise Customers, colleagues, OpCos and Partner Managers with regard to the Solution Design approach, capturing lessons learned and sharing these with the Solution Sales and Technical Support Teams to drive improvements in our approach to technical Solution Sales and Solution Design

  • Customer Obsessed-We are passionate about exceeding expectations

  • Innovation Hungry-We create and deliver new products, services and ways of working that delight our customers

  • Ambitious & Competitive-We bring energy and passion to our work and always aim to beat the competition

  • One Company, Local Roots-We work across Vodafone to achieve the best outcome for customers, employees and shareholders

  • Speed-We drive speed to market.  We relentlessly prioritise and pursue the outcomes that matter to our business

  • Simplicity-We make things simple for our customers, partners and colleagues

  • Trust-We are reliable and transparent to deal with.  We deliver for others and trust others to do likewise

Key Qualifications

Technical University Degree 

In-depth knowledge of: 

  • Mobile and fixed data communication technologies [including SD-WAN, MPLS, IP VPN technologies GSM, GRPS, Cloud, Security & Mobility] 

  • Voice communication technologies [ including IPT, NGN, IN, Voicemail, GSM etc…]

  • Unified Communications solutions

  • Fixed Mobile Convergence

Business development skills – unlocking the opportunity based on customers’ business requirements

  • Extensive experience in telecoms/IT design with proven technical co-ordination

  • Experience in change management in a technological context

  • Team player, strong influence and relationship management skills

  • A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy

Fluent in English

Application Guidance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.


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