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Service Now Architect

Posting Country:  United Kingdom
Date Posted:  22-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Job Responsibility

Role title:  Service Now Architect
Location: UK

Role purpose:  This role has end-to-end accountability for the service design, service architecture and service integration within the digital service landscape utilizing Service Now technology. Accountable to deliver the technical digital service strategy with focus on automation and digitalization.   

Key accountabilities and decision ownership 
•    End-to-end accountability for the Service Design, Architecture and technical Delivery (incl. integration) for all Digital Services Products 
•    Support the transformation of the ‘Digital Telco’ strategy: Assess, design and apply criteria to transform legacy processes & tools into fully digitalized solutions
•    Responsible to build and maintain a technical digital service strategy & roadmap that realizes cost saving and productivity through increased automation and digitalization 
•    Build extended relationships with the chosen service provider, Local Market IT units, Vodafone business lines (GET, VGE, …) and recommend preferred solutions to improve NPS
•    Provide leadership in design techniques and architecture methods 

    Core competencies, knowledge and experience
•    Ability to build, lead, manage and develop a high calibre agile team to support the organization goals 
•    Demonstrate strong technical understanding, with the ability to express and communicate clearly to both technical and non-technical audiences
•    Experience in design and architecture of large scale and complex IT services for multi-functional, multi-national companies
•    Proven capability in influencing diverse senior leaders across business functions and product lines, in order to trigger and lead a Digital transformation program
•    Deep understanding of major digital services technologies (Service Now), knowledge of main IT and Cloud technologies (IaaS, PaaS, SaaS), strategic view of Telco/media industry

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.