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Service Designer

Posting Country:  United Kingdom
Date Posted:  26-Jan-2022
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Service Designer

Location: Newbury  (Full-time remote working during COVID-19) 
Salary:   Excellent Salary & Benefits 
Hours:    37.5

Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice. 
Vodafone UK Business are revolutionising how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow.


What will you be doing? 


  • Your strong stakeholder management skills will allow you to work across multiple teams and at different levels of the organisation to understand existing processes and obtain support for your proposals. 
  • Take full, overall accountability for the definition of the end to end service design of the product, service or proposition, obtaining input and approval from the relevant stakeholders 
  • Ensure that the network, service and related operational support requirements are fully captured, understood, agreed, consistent and communicated according to the company standards
  • Own the balance between cost, quality and time for all design solutions, and for ensuring the design integrity of all launched products
  • Operate within the Product Development processes, driving the adoption of automation and digitsation with the team and across the wider business
  • Provide pressure and challenge to proceed at pace and with rigour, whilst maintaining good working relationships with colleagues across the business


Who are we looking for?  


  • Identifying and developing best-practice will enable you to work smarter, as will your use of agile techniques. You’ll share your knowledge and experience across the team, supporting junior members of the team to grow and develop in their roles. 
  • Demonstrable and recent track record of delivering service designs that span multi-disciplinary areas, preferably in a large telecommunications or IT environment. 
  • Ability to understand a wide range of disciplines in enough detail to communicate effectively with experts in those areas, for example: sales, order management, provisioning and assurance processes, billing and operations 
  • Process mapping, improvement and reengineering. Process analysis and design – ideally within Pega applications. 
  • Experience developing and introducing complex change into operational and sales environments 
  • ITIL Foundation desirable but not essential

What’s in it for you? 

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone. 

Together we can 

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.