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Service Design and Transition Manager

Posting Country:  United Kingdom
Date Posted:  13-Nov-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Brentford/Newbury

Our Team:

Cyber Security

At Vodafone Global Cyber Security, we help our customers to remain secure and resilient in a world of increasingly sophisticated cyber-attacks.  We offer a unique combination of highly resilient networks, enterprise-class cloud platforms, advanced security systems and expert advice, helping limit the risks of a mobile workforce, such as commercial losses, regulatory breaches or threats to individuals, whilst enabling productivity and employee satisfaction.  Joining us as a Complex Engineer, you can be part of our empowering our Cyber Security function. The Future is exciting. Ready?

In Cyber Prevent, the Service Design and Transition Manager is responsible for Demand management and activities prioritisation. Develop operational and service designs for Cyber Prevent platforms that will enable effective In-life management with clear roles and responsibilities.  Design and monitor the Service transition and operational acceptance processes within the Domain. The Service Design & Transition Manager has to also process design and re-engineer to ensure continuous improvement and maximise effectiveness

With us you will:

• Developing and supporting the Service Design activity throughout security platforms lifecycle and any occurring changes, to ensure they are deliverable in the context of an end-to-end service design.
• Support security platforms throughout their lifecycle including presentation at on-boarding sessions, escalations and up to/including handover to delivery
• Responsible for the Operating Model and Organisation Design for Security Platforms ensuring they align with Cyber Prevent best practice and Standards as required
• Responsible for the completion and accuracy of the Cyber Prevent service design documentation.
• Assist in the re-engineering or creation of key processes that support the Cyber Prevent Operating Model and Service Processes
• Develop and define the appropriate resourcing profiles to deliver the required service over the lifecycle of the platform.
• Drive or support Continuous Improvement Cyber Security initiatives

Apply if you have:

• Strong operational delivery experience
• service management experience
• ITIL experience
• experience of working in an Agile environment
• In-depth knowledge of operational processes, procedures, and accountabilities with strong awareness of requirements to enable successful operational delivery
• Strong communication and stakeholder management skills
• Strong process and documentation skills
• SLAs, KPIs, KRIs and continuous improvement knowledge and experience


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.