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BMC Remedy Helix Product Owner

Posting Country:  United Kingdom
Date Posted:  26-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Accountable for Vodafone Networks Incident & Problem Management central ticketing platform engineering activities. Design, delivey and evolution of the system built on BMC Remedy Helix.


Supports vision and strategy for Zero touch Operarsions and relevant contribution to cross domain projects and programs. Evangelist for golden rules of systemamic reuse, standard tools, always on and security by design. 



Key accountabilities and decision ownership: 


•    Analyses and evaluates  the business requirements  in accordance with the Demand Management Process and translates into them into Solution Designs.
•    Manages the entire project lifecycle , coordinates suppliers during the design, development and implementation phase.
•    Accountable for effective Release Management 
•    Discover opportunities for simplification, cost savings and product evolution.     



Core competencies, knowledge and experience:

•    BMC Remedy knowledge as architect, integrator or delivery manager
•    ITIL, eTOM and network operations process management expertise
•    Network and OSS experience. TMForum api standars overall knowledge.
•    Solid organizational multicultural skills including attention to detail and multitasking skills


Must have technical / professional qualifications: 

•    Bachelor’s Degree in  appropriate field of study or equivalent work experience
•    Previous working experience as Remedy/Helix or similar ticketing product  Product Owner for 3 years
•    Project Management Professional (PMP) / PRINCE II certification is a plus
•    Good knowledge of innovative technologies like Artificial Intelligence & Machine Learning. 
•    Good knowledge of Agile working methods (i.e. Scrum).
•    Telco OSS/BSS  Technical background or relevant experience on the sector



Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.