Share this Job

E-Commerce Manager

Posting Country:  United Kingdom
Date Posted:  02-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

E-commerce Manager

Location:   Newbury   (Full-time remote working during COVID-19) 
Salary:  Excellent Salary and Benefits  
Hours:   37.5 
Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice. 

Vodafone UK Business are revolutionising how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow.

As Digital Inflow Manager you will be responsible for driving Small Business digital inflow volume growth and channel share across all categories, currently Mobile, Fixed, SAAS and Add Ons. Working closely with Commercial, Go to Market, Demand Generation and web chat teams you will own the category plan for inflow from budget setting through to delivery.  

You will be accountable for delivering strong commercial performance in each category across both assisted and unassisted digtal channels. You will deliver best in class campaign execution and customer experience ensuring all offers are clearly merchandised across the site to maximise conversion and sales balancing requirements across the commercial trading priorities. You will use trading data, site performance data and customer insight to identify opportunities to maximise conversion throughout the website and digital customer journey. Working closely with the Digital Change Programme Manager you will ensure any customer experience changes required to maximise conversion are captured and prioritised in the digital change backlog.  

This role is best suited to someone with strong commercial experience, ideally from a digital trading background. You will be data driven with strong stakeholder engagement skills and comfortable working in a complex matrix environment.

What will you be doing?

  • Own the digital inflow trade plan from budget setting through to delivery
  • Balance trading priorities across categoies (mobile , fixed, SAAS and Add Ons) to maximise inflow commercial performance 
  • Deliver best in class online campaign execution 
  • Use data and analytics to identify opportunities to optimise site experience and maximise on site conversion 


Who are we looking for? 

  • Experienced, highly commercial and analytical digital trader
  • Demonstrable experience delivering a best in class digital campaign execution and customer experience
  • Self-starter able to balance multiple priorities
  • Confident in managing multiple stakeholders in a complex, matrix environment 
  • Excellent communication skills

What’s in it for you? 

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone. 
Together we can 
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.