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UC Product Manager

Posting Country:  United Kingdom
Date Posted:  16-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Contact Centre Product Manager

Location:   Newbury   (Full-time remote working during COVID-19)
Salary:  Excellent Salary and Benefits 
Hours:   37.5

Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.
 
Vodafone UK Business are revolutionising how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow. 

 

What will you be doing? 


We want to make buying and using our business products simple and easy for customers. To make this happen, our products need to be simple, automated and consistent across our digital and assisted channels. 

The Contact Centre Product Manager is responsible for defining the vision for the Vodafone Contact Centre products and/or journeys within their remit, across B2B channels. You will actively look at customer and market trends to think about “what’s next” to innovate and be best-in-class in the UK, Europe and beyond. You will lead and collaborate with a cross-functional group to do this. Your strong experience in Enterprise means you will bring a wealth of knowledge to the role, which you can use to constructively challenge the status quo. 

You are results driven and will pull together and lead cross-functional groups including IT, Engineering, Customer Operations, Sales and back-office teams to deliver successfully together. You are entrepreneurial and adaptable, but can also deal with process and controls to ensure your deliveres are achieved on time and to budget. 


Who are we looking for?  

  • Understand and can articulate business value and how your vision, roadmap and deliveries will achieve this. 
  • You have experience delivering results in a fast-paced, complex environment with multiple design and delivery functions
  • Quick to acquire product/technical expertise in order to understand current and desired product experience as well as underlying technology and dependencies
  • Can analyse and interpret data to provide insight-driven direction and to understand and address root cause issues
  • Business experience in the implementation of Enterprise contact centre product capability with an emphasis on both front-line agent and customer experience.
  • Agile qualifications and experience using agile toolsets preferred

 
 
What’s in it for you?


An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
 
Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


 
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.