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National Account Manager

Posting Country:  Singapore
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Role purpose:

Based in Singapore, the National Account Manager (NAM) will own the in-country relationship on the account /the relationship with a cluster of countries on the account.

This role will typically be based close to the customer Headquarters or buying centres.

Key accountabilities:

• Responsible for overall account plan and sales strategy
• Responsible for account planning and having the commercial acumen to defend the account base
• Maximises understanding of the customers buying centre to appropriately target activity and messaging of Global Enterprise products and solutions
• Secure, manage and deepen the Vodafone customer relationship with the long term focus of expanding the overall footprint/ penetration and introduction of innovative products and services.

Essentials:

• University degree or equivalent work experience
• Deep work experience in Telecommunications / IT Industry
• Be able to operate at all levels within the customer organisation with the highest levels of communication skills, converse professionally and with empathy with an emphasis on owning and solving customer issues whilst building excellent rapport to ensure the customer experience is maximised.
• Experience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context.
• Extensive knowledge of Vodafone’s products and services and their value to customers.
• Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers

Skills
Selling Business Outcomes
Digital Selling
Application of Vodafone Business Sales Core Processes
Commercial Acumen in the B2B Environment
Customer Centricity
Application of Vodafone Business Sales Tools
B2B Product Knowledge and Proposition Delivery

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.