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Process Designer Iot & Analytics

Data: 29-gen-2021

Luogo: Milano, IT

Società: Vodafone

Role Purpose

Design and delivery end-to-end processes for IoT platforms and Analytics products and services lifecycle, with focus on the end-to-end Customer Experience.

Key accountabilities and decision ownership
  • Design and set-up of end-to-end processes for new capabilities, products and services developed by the IoT Platforms, MPN and Analytics Squad, with a dotted line report to the Squad Product Owner;
  • Identification and management of the stakeholders to be involved in the design and set-up of the end-to-end processes;
  • Analysis and optimization for existing processes (continuous improvement approach).
Core competencies, knowledge and experience
  • Very good knowledge of complete product/service lifecycle processes, from sales to after sales support
  • Very good cross-functional stakeholders management
  • Agile methodology experience
  • Budget management
  • Excellent knowledge in IT systems and Technical platforms