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Process Designer Iot & Analytics
Data: 29-gen-2021
Luogo: Milano, IT
Società: Vodafone
Role Purpose
Design and delivery end-to-end processes for IoT platforms and Analytics products and services lifecycle, with focus on the end-to-end Customer Experience.
Key accountabilities and decision ownership
- Design and set-up of end-to-end processes for new capabilities, products and services developed by the IoT Platforms, MPN and Analytics Squad, with a dotted line report to the Squad Product Owner;
- Identification and management of the stakeholders to be involved in the design and set-up of the end-to-end processes;
- Analysis and optimization for existing processes (continuous improvement approach).
Core competencies, knowledge and experience
- Very good knowledge of complete product/service lifecycle processes, from sales to after sales support
- Very good cross-functional stakeholders management
- Agile methodology experience
- Budget management
- Excellent knowledge in IT systems and Technical platforms