Process Designer IoT & Analytics

Posting Country: Italy

Date Posted: 13-Nov-2020

Full Time / Part Time: Full Time

Contract Type: Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Role Purpose

Design and delivery end-to-end processes for IoT platforms and Analytics products and services lifecycle, with focus on the end-to-end Customer Experience.

Key accountabilities and decision ownership

Design and set-up of end-to-end processes for new capabilities, products and services developed by the IoT Platforms, MPN and Analytics Squad, with a dotted line report to the Squad Product Owner;
Identification and management of the stakeholders to be involved in the design and set-up of the end-to-end processes;
Analysis and optimization for existing processes (continuous improvement approach).

Core competencies, knowledge and experience

Very good knowledge of complete product/service lifecycle processes, from sales to after sales support
Very good cross-functional stakeholders management
Agile methodology experience
Budget management
Excellent knowledge in IT systems and Technical platforms

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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