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Enterprise Operation - Private Fixed

Posting Country:  Italy
Date Posted:  25-Nov-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose

In this role, he/she will be inserted in the Enterprise Operation team and will manage technical assurance for SME and Corporate customers. He/She will report to Enterprise Operation Team Leader.

The candidate will work in a specialized team with focus on process governance and technical support for fixed Help Desks.
As part of Enterprise Operation team, she/he will be account for customer experience during assurance phase and will work in complex environment with multiple services, access technologies and vendors. 
Main services included in private fixed offer:
•    Connectivity,
•    Voice,
•    Security,
•    Third parties managed services.
The candidate will face other new project based on new technologies e.g. cognitive networks

Key accountabilities & responsibilities

•    Manage Help Desk governance in terms of KPI and quality
•    Manage internal business stakeholders
•    Manage third parties suppliers
•    Interface with Network stakeholders
•    Analyse and deeply inspect root causes for most common issues in order to reduce overall failures
•    Support in development of new tools with the aim to speed up assurance processes

Core competencies, knowledge and experience

•    Experience in Access technology architecture (ADSL, SHDSL, P2P Fiber, FTTH, FTTC)
•    Basic Experience in Networking, VoIP and Security solutions
•    Ability in influencing and problem solving under pressure from both customers and internal stakeholders, to ensure solution designs are deliverable
•    Team working
•    Experience in end customer management
•    Proactive approach in order to improve customer experience

Must have, thecnical and professional experiences

•    Education in the Engineering field, preferably on Telco
•    Fluent in English

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.