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Discover Graduate Program - Provisioning Specialist

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Data: 11-apr-2021

Luogo: Milano, IT

Società: Vodafone

Vodafone Discover Program is a journey for talented new graduates that allows you to join a community of exceptional colleagues, covering a long-term role with a permanent contract while at the same time being involved in dedicated development opportunities. In fact, as part of the Discover Program you will have the chance to shadow senior colleagues, work with other members of the Graduate Program on a project work, get in touch with our customers and be involved in amazing Community events that involve all Discover graduates at a global level.
As Discover Provisioning Specialist you will be in charge of monitoring suppliers performance and accountable for the end-to-end provisioning process.
 

Key accountabilities:

 

• Monitoring of thirds parts involved in the broadband fixed provisioning processes. In particular System Integrators and logistic partners. The activity consists in monitoring the behaviour according to customer experience and processes designed; in particular: quality of intervention,  timeliness, process exception;
• In charge of monitoring Telecom Italia/Other Operators behaviour during acquisition/donating process: prevent vicious market dynamics, escalate particular evidences toward legal/regulatory affairs dept., drive operations manager toward Work around and solutions;
• Give feedback to Processes Design Group to implement process improvement/re-engineering activities according to market evidences and volumes.
 

Core competencies, knowledge and experience:

 

• Inter-functional relationship: ability to manage relationship with external parties and internal departments;
• Results and customer orientation;
• Problem solving;
• Knowledge of Fiber/DSL technology – improving resolution and customer satisfaction.
 

Must have qualifications:

 

• Brilliant Academic Record;
• Previous Internship Experience;
• International Experience;
• Recently graduated in Telecommunications Engineering;
• Fluent in English.

What is in for you?

 

Working for an industry leading company that spans across different countries around the world, you will have the chance to invest in your personal development, experiment and innovate at pace. In Vodafone, you will find a fresh and dynamic environment with flexible working hours and top tech equipment. You will be part of a global community of graduates and will have the chance to confront yourself with top experts as well as participating to training classes. You will have business exposure and accountability from day one and you will work to deliver world-leading technology to empower both Enterprise and Consumer customers around the world to build our digital future.

 

Type of contract: Permanent contract with competitive salary.
Location: Milano