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Discover Graduate Program - Campaign Management

Data: 24-gen-2022

Luogo: Milano, IT

Società: Vodafone

Role Purpose

Vodafone Discover Graduate Program is a journey for talented new graduates that allows you to join a community of exceptional colleagues, covering a long-term role with a permanent contract while at the same time being involved in dedicated development opportunities. In fact, as part of the Discover Program you will have the chance to shadow senior colleagues, get in touch with our customers and be involved in Community events that involve Discover graduates.

As Discover Campaign Management you will drive the implementation of VBI SoHo&SME Customer Value Management strategy across the local market through the configuration of all campaigns on inbound and outbound channels, appropriate channel remuneration and the end to end review of CVM process design, while ensuring an excellent Customer Experience.


 

Skills

Key accountabilities and decision ownership 
•Drive the implementation of marketing campaigns generating revenue uplift & churn reduction on customers, margin enhancement, improving NPS/TNPS
•Work with VBI Sales, CVM Marketing, Big Data, Channel strategy and Customer Operations teams in order to ensure full alignment on campaign’s requirements and customer experience 
•Take ownership of the appropriate channel remuneration, managing SRC dedicated budget
•Monitors and refine campaign’s outcomes throughout customer’s lifecycle process and raises risks and mitigations to leadership to ensure channels honor its commitments

 

Core competencies, knowledge and experience:
•Analytical skills
•Ability to analyse data with business lenses
•Sales acumen
•Very good relational skills in dealing with multiple stakeholders & strong influencing 
•Attitude to problem solving, creativity, ambition

 

Must have technical / professional qualifications: 
•Brilliant Academic Record: Master-level degree in Economics, Engineering or Computer Science;
•Previous Internship Experience;
•International Experience;
•Fluent in English
•Excellent MS office skills, excel in particular

What is in for you?

Working for an industry leading company that spans across different countries around the world, you will have the chance to invest in your personal development, experiment and innovate at pace. In Vodafone, you will find a fresh and dynamic environment with flexible working hours and top tech equipment. You will be part of a community of graduates and will have the chance to confront yourself with top experts as well as participating to training classes. You will have business exposure and accountability from day one and you will work to deliver world-leading technology to empower both Enterprise and Consumer customers around the world to build our digital future.


Type of contract: Permanent contract with competitive salary.


Location: Milano


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.