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Digital Project Manager

Posting Country:  Italy
Date Posted:  08-Oct-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose

As a member of the Artificial Intelligence TOBi Team with focus on TOBi Business, the main mission of the role will be to guarantee the best caring/selling experience on TOBi (Vodafone Digital assistant) across channels (Voice and Display)

Job Objectives

 • Be responsible for TOBi Business (both mobile and fixed products) and manage budget plan and its review;
• Monitor and optimize conversational caring/selling experience by analysing customers’ conversations
• Manage relationships and day-to-day activities with Operations to address complaints and requestes;
• Manage day-to-day activities with Marketing CVM to ensure the customer offering/Outbound campaigns;
• Work with cross-functional teams in agile methodology;

The ideal candidate for this role will have

• 2-4 year working experience in marketing, sales or Customer operation;
• Excellent analytical mindset, high attention to  detail and desire to make improvements;
• Hands-on knowledge of Digital/AI solutions – improving resolution and customer satisfaction;
• Strong communication and presentation skills, enthusiasm and motivation; fast learner and team player;
• Fluency in written and spoken English and Italian;

Education and experience

 • Degree in Economics/Engineering

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.