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Digital Project Manager

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Data: 3-giu-2021

Luogo: Milan, IT

Società: Vodafone

 

As a member of the Artificial Intelligence TOBi Team with focus on TOBi Sales, the main mission of the role will be to guarantee the best selling experience on TOBi (Vodafone Digital assistant) across channels (Voice and Display)
 
Job Objectives:


• Be responsible for TOBi sales (both mobile and fixed products) and manage budget plan and its review;
• Monitor and optimize conversational selling experience by analysing customers’ conversations working on UX/UI and on Conversion Rate;
• Manage relationships and day-to-day activities with Operations to convert complex sales;
• Manage day-to-day activities with Marketing CVM to ensure the customer offering/Outbound campaigns;
• Work with cross-functional teams in agile methodology;


The ideal candidate for this role will have:


• 4-8 year working experience in marketing in digital companies or digital sales;
• Excellent analytical mindset, high attention to  detail and desire to make improvements;
• Hands-on knowledge of Digital/AI solutions – improving resolution and customer satisfaction;
• Strong communication and presentation skills, enthusiasm and motivation; fast learner and team player;
• Fluency in written and spoken English and Italian;


Education and experience:

 

• Degree in Economics/Engineering with experience in Digital/AI.
• Experience using Microsoft BotFramework is a plus.