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Digital Project Manager Artificial Intelligence

Data: 21-ott-2020

Luogo: Milano, IT

Società: Vodafone

Description

 

As a member of the Artificial Intelligence TOBi Team with focus on TOBi Scaling, the main mission of the role will be to scaling the business on TOBi (Vodafone Digital assistant) across markets and channels.

Job Objectives:

 

• Be responsible for TOBi scaling projects (both consumer and business market);
• Monitor and optimize conversational experience by analysing customers’ conversations working on UX/UI and on ConversionRate;
• Manage relationships and day-to-day activities with IT Teams to drive business solutions;
• Manage day-to-day activities with other TOBi Teams (Consumer, Business, Proactive, Superagent, Algo) to ensure the capabilities evolution within the tribe roadmap;
• Work with cross-functional teams in agile methodology.

The ideal candidate for this role will have:

 

• 3-5 year working experience in digital project management;
• Excellent analytical mindset, high attention to  detail and desire to make improvements;
• Hands-on knowledge of AI solutions – improving resolution and customer satisfaction;
• Strong communication and presentation skills, enthusiasm and motivation; fast learner and team player;
• Fluency in written and spoken English and Italian.

Education and Skills:

 

• Degree in Economics/Engineering with experience in Digital/AI.
• Experience using Microsoft BotFramework is a plus.