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IT Solution Senior Specialist - Retail Transformation

Posting Country:  Italy
Date Posted:  22-Jul-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose

The main purposes will be to Design & Delivery the new solutions to support Vodafone Italy physical Retail channel, in line with Business Transformation needs and local and global marketing requirements, with a strong omni-channel approach, identifying the best IT solutions, drawing the best user interfaces, increasing operative efficiency and contributing to the design of an overall simple, effective and future proof customer experience, for both consumer and enterprise commercial business units.

Main activities and responsibilities

  • To define, design and implement business solutions in Retail area, suggesting the best technical solution, to cope with commercial requirements, technology evolution, users experience
  • To grant robust technical implementation and approaches, supporting and challenging vendors
  • To grant the certification process to ensure the appropriate quality in the delivery phase, delivering high quality products and solutions, through architecture support and capacity planning needs
  • To grant the correct and effective business involvement and alignment in all the project phases
  • To coordinate and manage vendors activities during the project deployment, in order to guarantee time to market, best use of the budget, compliancy to users requirements

Key accountabilities and decision ownership

  • Solution Design & Implementation, including delivery and post deployment support for projects impacting Retail applications
  • Work in teams (business & technology) to define new Vodafone processes and services and  the related customer experience
  • Ensure smooth product releases and zero defects on Retail platforms

Core competencies, knowledge and experience

  • Experience in Telco Channels applications and processes (both consumer and enterprise market), including web and mobile applications and CRM
  • Knowledge of the Digital Retail propositions available on the market
  • Ability to understand marketing needs and strong vision on Telco market evolution
  • Strong experience in managing complex and cross domain projects, with a specific experience on IT suppliers management
  • Keen on delivering results
  • Problem Solving skills
  • Experience on IT Delivery in a changing environment
  • Customer oriented

Must have technical / professional qualifications

  • University degree (Engineering or Computer Science)
  • Fluent in English (written and spoken)

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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