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Posting Country:  India
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

The Senior Infrastructure Operations Team Leader supervises others� volume and quality of work relating to the operation and management of central and/or local data centres, legacy and/or centralized infrastructure, standards and requirements to support the availability of Vodafone IT applications and Data Centre activities and database environments. They ensure availability and effective functioning of internal network infrastructure, data availability and technical support for customers (internal and external). Including monitoring of hardware and software in datacentres, and executing event/incident, configuration, escalation, release, deployment and 3rd party database management activities. Typically reports to the Senior Infrastructure Operations Manager.
Job Responsibility

* Guides team to deliver improvement for Vodafone Infrastructure Management practices and procedures to support the achievement of the Technology strategy;

* Supports team in delivery of Vodafone Infrastructure Management requirements and initiatives through the identification of business requirements and IT database needs, including coordination of security, maintenance and utilisation;

* Understands procedures to supervise the team and ensure the delivery against IT/Network infrastructure challenges across firewalls, file transfer protocols, proxy servers, data centres, cloud, virtualisation, storage and backup areas;

* Provides operational support with supervisory responsibility for a team, ensuring that they perform regular system reviews and pro-active performance and resilience improvements in order to provide best customer experience on service;

* Communicates and exchanges complex information to ensure consistency in infrastructure compliance with Vodafone Group standards;

* Demonstrates a good understanding of the service performance spectrum to deliver refresh and/or decommission programmes that improve service availability;

* Maintains solid relations and works closely with internal and external partners;

* Demonstrates solid communication skills, reviewing incidents regularly and ensuring that all incidents are solved according to SLA�s;

* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Maintain and Repair
Monitor and Diagnose
Implementation and Integration
Incident Response
Automation and Robotics

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.