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Manager

Posting Country:  India
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Description
The Senior Network Operations Team Leader supervises others� volume and quality of work relating to the monitoring, operating and managing efficient and effective networks activities fulfilling the Vodafone Strategy, including monitoring network nodes, execution of event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers. Typically reports to the Network Operations Manager.
Job Responsibilities
* Supports team in delivery of preventive maintenance, PW, acceptance tests and ensures other activities are conducted according to the highest level of operations standards in line with KPIs;
* Effectively supervise the team who deliver the team update Customer Care / Account / Service Managers in line with process and the process of ensuring Customer SLAs delivery, Service Availability, Quality and Continuity Assurance ;
* Supervises a team who execute Network Operations including project initiations, system requirements, incident management and cost base management, operational excellence and solving problems through defined policies and precedence;
* Guides team in ensuring the availability, performance and scalability of the network systems to support the achievement of the Network Operations strategy;
* Facilitates and coordinates the consolidation of Service Assurance function for IT and Networks, (incident, problem and change management) for both fixed andmobile;
* Communicates and exchanges logical information in a concise and clear way, provides end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management;
* Maintains solid relationships with vendors and partners;
* Communicates and exchanges complex information to plan, schedule, implement and test new services, new features and network expansions;
* Demonstrates a good understanding of ensuring actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration, in case of faults;
* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas;
Skills
Network Access Technology
Monitor and Diagnose
Mobile and Network Security
Dev Ops
Cloud
Service and Delivery Management
Automation and Robotics

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.