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Service Designer

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Fecha: 13-abr-2021

Ubicación: Madrid, ES

Empresa: Vodafone

Role purpose: To fulfil the Business and Technology requirements of the IoT Strategy, Vodafone Group has launched Invent, an application enablement platform to target the key strategic growth area of IoT customer solutions.

 

The role of Service Desinger has the following responsibilities:

  • Ensuring that the e2e technical solution including service functions which are automated and self-serviceable as much as possible
  • All activities associated with the planning, feasibility determination and scoping of market-specific service solutions
  • Creation of the Service Design Specification documents, for various market deployments of the Vodafone Invent Platform tenants, ensuring that the markets understand the e2e operating model and their R&R and how they interact with other Vodafone entities/suppliers
  • Working closely with the Technical design teams defining the specific solutions + integration models and create the interaction between the technical design and the service design, with strong emphasis on the customer experience and end-to-end operational service elegance of the product.
  • Translation of functional and non-functional requirements into testable service solutions/processes 
  • Keeping up to date with relevant technology and security trends and understanding how these can be used to create “differentiated Enterprise products/services that are trustful and work like magic”
  • Cooperate with and coordinate different departments of the company (e.g. customer and product lines of Marketing Dept., Commercial/Legal Dept., Product lines of Customer Service Dept., Support centre etc.) and get necessary support for the definition of service solution proposals.
  • Subject matter expertise in operational models and customer lifecycle design, including internal and external compliance, legal and regulatory interfacing    

 

What you bring?

  • Proven track record of delivering needed functions in the IT+ Telco industries, including operating model assessment, management & remediation, , preferably from consulting, service sales and/or customer management
  • Proven knowledge of customer lifecycle design (sell, build, run) as well as a good understanding of impacts to underlying technology and support systems
  • Strong e2e understanding of the service design from Sell, Build and Run  including expertise in operational processes and systems in the in the Enterprise Services domain
  • Knowledge & experience in Product Development business analysis in a fast, moving highly technical industry
  • International experience and proven ability to deliver within a geographically dispersed matrix organisation
  • English (B2 or above)
  • University degree, with preference on technology (engineering, telecommunications, computer science)
  • 5+ years of experience on managing major customer services or operational services organisation within Telecoms
  • Excellent knowledge and understanding of the telecommunications industry with strong focus on business services and applications delivery
  • Experience in consulting and/or services selling, account and customer relationship development, customer intelligence and competitive analysis.