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Customer Advocacy Lead_MSH

País anunciante:  España
Fecha de publicación:  09-oct-2021
Tiempo completo / tiempo parcial:  Full Time
Tipo de contrato:  Indefinido

En Vodafone, trabajamos cada día para construir un futuro mejor. Un mundo más conectado, más inclusivo y más sostenible. Formamos parte de una comunidad global y dinámica, y es nuestro espíritu humano, junto con la tecnología, lo que nos permite alcanzar esa meta.

Abordamos nuevos retos e innovaciones para lograr conectar a personas, negocios y comunidades a lo largo de todo el mundo. Nuestro mayor impulso es ganar la lealtad de nuestros clientes, y para ello experimentamos, aprendemos rápido y trabajamos para lograrlo juntos.

Con nosotros, puedes ser tú mismo o tú misma, compartir tu inspiración, alcanzar nuevas oportunidades, brillar, y marcar de verdad la diferencia
 

Role purpose: 

 

To be a change agent and tell the story of Vodafone Business through the voice of the customer. This role will develop, launch and run the Vodafone Business Customer Advocacy Programme. This role will be responsible for driving intimacy with our MNC and Corporate customers, building Vodafone credibility in the industry, engaging with analysts and customers, and developing the advocacy assets that drive opportunities and help close deals. 


The role of Customer Advocacy Lead has the following responsibilities

 

  • Responsible for building and launching an end-to-end customer advocacy programme aligned business needs and to customer lifecycle journeys.
  • Work with stakeholders and take responsibility for identifying customer references aligned to portfolio growth areas and key marketing initiatives.
  • Build inventory of reference assets.
  • Foster a sense of community among loyal advocates. Develop and execute customer feedback events (Advisory Boards and Summits, roundtables, etc.).
  • Manage the customer-facing aspects of analyst peer review programmes, increasing customer participation in reviews and influencing positive reviews.
  • Coordinate customer interviews aimed to provide account insights or uncover use cases.
  • Ensure produced assets are leveraged through Sales Enablement tools and activated in relevant marketing campaigns or via marketing channels including PR, blog posts, webinars, podcasts, digital and social campaigns, web pages, advertising campaigns, communications, etc.
  • Set targets, manage and report on programme outputs on a monthly basis to all key stakeholders.

 

What you bring?

 

  • Must have built, launched and run a customer advocacy programme for a large B2B Enterprise company.
  • Strong computing skills; especially Word, Excel and PowerPoint, HTML a plus.
  • Fluent level of English.
  • Excellent communications skills – written and verbal.


Why Vodafone?

 

At Vodafone we are concerned about being a company committed to diversity as an engine of change. We are proud to offer equal opportunities regardless of race, nationality, cultural origin, sex, age, marital status, sexual orientation, gender identity, disability and religious or political beliefs.

Compromiso de Vodafone

Vodafone se compromete a atraer, desarrollar y retener a las mejores personas ofreciendo un lugar de trabajo flexible, motivador e inclusivo en el que el talento sea realmente reconocido, desarrollado y recompensado. Creemos que la diversidad juega un papel muy importante en el éxito de nuestro negocio y estamos comprometidos a crear un ambiente de trabajo inclusivo que respete, valore, celebre y aproveche al máximo las diferencias individuales de cada persona - no sólo somos multinacionales, sino también multiculturales. En Vodafone tendrás acceso a nuestro excelente programa de beneficios flexibles que cabría esperar de cualquier compañía global.