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Category Manager Customer Operations

Posting Country:  Luxembourg
Date Posted:  10-Nov-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.



Category Manager Customer Operations 
Location:  Luxembourg, HM Adrian Graciani, Recruiter Pascal Vijver-Van Benschop

As a Category Manager Customer Operations with the Vodafone Procurement Company (VPC) you will develop and implement the Strategy for the global procurement of the Customer Operations area. An exciting and fast-growing area for One SCM and the VPC.  In this role you are directly responsible for driving execution against a number of key projects within the global Customer Operations category, where Vodafone’s annual expenditure is expected to exceed € 1 B on a global basis.
You will:
•    Lead and support sourcing activities, projects and launch e-auction/RFPs / RFIs/ RFQs and drive significant cost savings for the Customer Care and Telesales Operations
•    Ensure the effective use of OneSCM’s supplier capability & performance measurement tools in driving improvement against agreed performance / cost improvement targets and facilitate best practice exchanges between the Operating Companies
•    Work in close cooperation with the Local Operating Companies of Vodafone Group regarding updates of spend, savings and reporting
•    Develop commercial models for supplier/agency remuneration, create insight on supplier landscape and drive optimizations
•    Pro-actively engage with internal and external stakeholders 
•    Create efficiencies in the end-to-end supply chain driving a faster time to market
•    Implement plans and KPIs based upon an accurate assessment of the operational environment, available resources and identified project dependencies
•    Develop negotiation strategies in accordance with the agreed procurement models
•    Work in an Agile way being part of cross-category and cross-company projects 
You must have…
•    University degree (Master’s/MBA preferred)
•    Solid experience of category management in an international environment
•    Experience in leading negotiations preferably Contact Centre Services contracts and commercial models
•    The ability to influence internal customers to standardise and adapt Category Strategies and global suppliers. 
•    Strong analytical skills, with the ability to draw insights from a large volume of diverse data 
•    Exceptional communication and influencing skills, fluency in English and German is a must
•    The ability to drive transformational change across the business
It would be nice if you have…
•    The ability to build internal & external stakeholder relationships and provide specialist advice on how to improve their business model
•    The insight to simplify business processes and inspire others whilst doing this
•    Be a really strong team player 
•    Be results focused and thrive in a changing management
•    Experience in optimising supplier performance #groupresourcing

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.