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UX Designer

Posting Country:  United Kingdom
Date Posted:  03-Jun-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose: 


As a UX Designer, you are an integral part of product development. You love solving problems, are willing to embrace the unknown and able to work within distributed and cross-functional teams. You are part of a dedicated team committed to producing world-class digital products and services. You share our passion for user centric design and drive to experiment and innovate. 

You will be part of one or multiple product development squads, responsible for building engaging products. You have experience working within agile teams and driving forward product goals and metrics. You continuously search for improvements and work with your team to implement them. You should be able to own and deliver UX concepts in squads – user personas, storyboards, customer journey maps, user flows, wireframes and interaction design.  

This position is within the Insurance, Payments and Incubation area. This product area in Vodafone enables cutting-edge experiences for our customers by executing strategic external partnerships and developing customer-facing products launched across Vodafone Operating Companies (Countries). The products span areas of Digital Discovery and Distribution, Charging and Offer Provisioning, and Insurance across all Vodafone consumer offerings – Mobile, Broadband/fixed and TV.  


Key accountabilities: 


Responsible for design experience working with Product Owners and other squad members towards product goals 

Be the user and design expert in product squads, delivering high quality product design, championing Vodafone Brand guidelines and follow design principles 

Create comprehensive UX concepts covering personas, storyboards, customer journey maps, user flows, wireframes and interaction design 

Take ownership of user research initiatives to inform and validate design direction 

Ensure consistency in design across Vodafone products by working with peers in other squads 


Core competencies, knowledge and experience: 


At least five years’ experience in app or web products UX design and at least one year experience in a technology product or service development environment, working within agile teams 

Able to work effectively in a cross-functional agile team in a fast-moving environment   Must be able to balance priorities, respond positively to change and work with geographically distributed team members 

Familiar in designing mobile phone apps (Android and iOS) and web-based services 

Must have a user-centric approach to design, incorporating insights from research and product analytics into the design 

Experience with conducting user testing and considering product analytics to drive design 

Strong communication skills and the ability to present ideas and concepts to Product Managers and other stakeholders 


Must have technical/professional qualifications: 


Candidates must have a University degree or equivalent qualification in graphic design, fine art, digital media, product design, industrial design or equivalent and an excellent portfolio to demonstrate their design skills 


Key performance indicators: 


Impact to product metrics as part of a squad 

Improvement in customer experience as measured by customer feedback and product analytics 

Quality and timely delivery of design deliverables to product owners and UI designers 


#GroupResourcing

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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