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Global Senior Product Manager, Cloud & Edge Applications & Service

Posting Country:  United Kingdom
Date Posted:  10-Jul-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role: Senior Product Manager - Cloud and Edge Applications and Services
Location: Newbury/Paddington

 

Role Purpose:  

The Cloud and Edge Applications and Services Senior Product Manager will ensure that our Cloud portfolio strategy is translated into market leading product roadmaps and services underpinned by robust business plans  

 

This role will be responsible for developing a market leading and disruptive Cloud Services and Applications strategy and product portfolio across all segments and markets globally.  Vodafone is pioneering MEC (multi-access edge computing) in Europe and is looking for an leader to build the services and applications portfolio to compliment our Cloud and Edge portfolio.    

 

Leveraging skills and capabilities across the global Vodafone Business functional operating model to drive commercial performance and world leading products, this highly visible, senior role requires proven experience working effectively with a wide range of senior stakeholders across GTM, Marketing, Commercial & Operations, Technology as well as the Product Management, GTM and Finance teams in key OpCo markets.
 

This pivotal role is accountable for ensuring that: 


• Public cloud and managed services vision and strategy (~1-3 yr horizon) is clearly defined based on customers, competitors, technology and market trends, working cross-functionally with sales, marketing, strategy, operations and technology to ensure alignment.
• Customer co-creation is used to foster an innovative ‘product design’ mentality, ensuring customer’s needs and problems are driving investment decisions.
• Product roadmaps are defined to meet specific customer, commercial and strategic objectives to expand Vodafone’s leadership position and market share.
• Customer outcomes and product features are defined by taking into account the entire product lifecycle, including sales, delivery, operations, service, billing, capacity and performance.
• Decisions are made and executed quickly to address challenges and opportunities throughout the product lifecycle – effectively prioritising multiple demands from changing market conditions, sales, delivery, operations and managing feature changes as necessary.
• Support is provided for customer and sales opportunities with regard to your associated product/s and how it/they will address customer needs.
• Leads an effective market engagement process to enable input into the group product roadmap - with the objective to reflect demands, reduce costs and maximise investment across markets.
• Business case creation and prioritisation is undertaken for the product - with realistic assumptions and phasing that sets us up for successful in-year delivery, working with Technology Product owner to interlock on costs.
• There is a clear set of customer experience outcomes, blueprints and product epics, capabilities and features covering the ‘what’ E2E (inc Technology requirements) defined as part of the development or in-life changes process, working closely with Technology Product Owner.
• Revenue, profit, customer satisfaction and performance targets are delivered across all segments for the relevant Product line.
• All aspects of in-life and end-of-life Product requirements are effectively managed through the Product lifecycle, including technology, operations, service, regulatory, security, data privacy and compliance (working with relevant teams to assure this where necessary e.g Technology Product Owner)
• Broader Product requirements are effectively managed, working  with relevant teams where necessary on propositions & go-to-market, legal, regulatory & risk, security & data privacy compliance, product documentation, marketing assets and sales enablement.
 

With us you will: 
• Define highly competitive and industry leading customer-experience vision & plans.
• Define and maintain the target market and develop the 18 month Product roadmap and 12 month plan. 
• Drive continuous improvement in the performance of the product/s across customer experience, profit and revenue. With particular focus on continuous improvement of product costs and allocating cost targets as necessary to other owners e.g Technology Product Owner.
• Define, track and then manage the end-to-end product targets for market share growth, product revenues, margin and customer service performance.
• Monitoring of the roadmap delivery is used effectively to identify commercial risk in development/in-life changes delivery and drive mitigation plans.
• Responsible for product P&L and approving CAPEX expenditure in Technology. 
• Defines key new services and product features, ensuring these are aligned to the customer experience and outcomes. Working with Technology Product Owner to ensure technical feasibility. 
• Be accountable for the compliance of their Product to Cyber & Corporate Security, business resilience policies and standards through the NPD process and throughout the lifecycle of product/solution.

 

Apply if you have: 

• Strong background in Cloud Managed Services, ideally having led or created managed services practices
• Experienced in customer co-creation and product design innovation to develop new products
• Appropriate product lifecycle management experience, and the ability to triage across a product and segment mix, ensuring issues are resolved and plans stay on-track.
• Skilled in reviewing product performance end-to-end; including market perception, channel ability to sell, channel ability to deliver and service.
• The gravitas to act as the expert for their product with credibility up to customer ‘C’ level and senior leadership team (SLT) level
• Appropriate experience in leading and motivating virtual teams and the ability to maintain the right balance between tactical and strategic activity.
• Agile product development and delivery experience (e.g. SAFe, Spotify, Scrum) and qualifications
• Graduate, with minimum of a bachelor’s degree

What’s in it for you?  
• 28 days holiday (with the option to buy or sell 5 days) plus public holidays 
• Flexible working 
• Pension matching scheme of up to 10% 
• 5 paid days leave for charity projects 
• MyChoices portal - cycle to work scheme, 100’s of retail discounts, shares and salary sacrifice schemes 
• Vodafone family and friends discount 
• Interest free commuter loan 
• Global parental leave policy for all new parents coming in 2020 which includes 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary.
• Access to Vodafone University and LinkedIn Learning 

 

Our commitment
Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.  
Get to know us better here and find out what life at Vodafone could be like for you. https://careers.vodafone.co.uk/working-at-vodafone 
Please contact group.resourcing@vodafone.com for any application-related enquiries. 

Ready? 
 

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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