Share this Job
Apply now »

Commercial Manager - Retention

Posting Country:  United Kingdom
Date Posted:  03-Jun-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Location: The Speechmark, London (Full-time remote working during COVID-19)
Salary: Competitive + Benefits 
Hours: 37.5 hours (Monday to Friday)
Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.

At Vodafone UK Consumer Sales, we communicate with our customers in a way that works for them. You’ll connect with a vibrant, ambitious culture with a strong focus on customer experience innovation.


The Retention Commercial team shape and deliver the end to end strategy for retaining customers. We are responsible for delivering annual churn improvements in an efficient and valuable way. 


What will you be doing? 

You will lead our Home Broadband retention programme. This will involve managing critical business metrics and being accountable for the definition and delivery of churn and retention strategies for Home Broadband. 


Your objective will be to profitably reduce churn and outflow value whilst increasing base revenue at the point of recommitment, delivering consistent year on year improvement, beating the market and becoming best in class.


You will work with the Home Broadband team to identify areas of opportunity for revenue and margin uplift, create and run tests & learn strategies across all channels. You will develop accurate business cases and forecasts for new opportunities, working with finance as a key stakeholder. 

Who are we looking for?  

  • You will have extensive commercial experience (mobile telecoms or Home Broadband preferable).
  • You will be highly numerate and commercially minded. 
  • You will have proven ability to create & interpret complex commercial and financial analysis.
  • You will be highly competent in relationship building and effectively able to influence senior management.


What’s in it for you?
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.


Together we can



Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »