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Senior Onsite Cover Coordinator - Leeds

Posting Country:  United Kingdom
Date Posted:  12-Nov-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Senior Onsite Cover Coordinator
Location: Leeds
Salary: £25,000 basic salary + up to £2,000 OTE bonus, per annum
Hours:  Monday-Friday, Between 8am-6pm 

Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.

Be a part of Vodafone UK Customer Operations, where we are aiming to deliver the UK’s most engaging digital customer experience. Putting down the headsets and embracing innovative digital mindsets.  
What will you be doing? 

To manage the day to day running of one of our prestigious Corporate Customers. You will ensure customer loyalty through quality, speed and innovation. You will build relationships with internal and external stakeholders. The Onsite Adviser will be based on-site within the offices of the customer, and is key to the success of the smooth running of that business`s mobile strategy.
You will be responsible for all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer database and offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner.

Who are we looking for?

Excellent keyboard skills and systems knowledge
Experienced in answering queries via phone, email and face to face
Delivering a great service through honest and friendly conversations
Interest / understanding of mobile and phone devices including features / benefits
Excellent communication and listening skills
Empathy and ability to build rapport quickly
Passion for delivering the best customer service
React with speed to short notice changes to schedule
Previous experience within a telecoms industry preferred
What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.