Share this Job

Lead- Retail Readiness & Operations

Posting Country:  Romania
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Job Responsibility


  • Implement the retail channels strategy by leading a team responsible for planning and executing specific projects affecting the retail channels. Build and implement policies, processes and new capabilities to assure the best retail experience;
  • Develop regionally differentiated strategy approach based on market share and regional customer segmentation and growth targets in line with the company objectives. 


Key Responsibilities:

  • Lead a team responsible for:
    • planning and executing specific projects such as: marketing campaigns, IT capabilities, channel monitoring, people transformation programs and commercial initiatives, impacting the sales channels: direct stores, franchises, partners and mobile channels;
    • developing the regional marketing action plan together with the Regional directors and Regional coordinators;
    • updating the Consumer Sales Director on key business performance measures, highlighting potential issues and making recommendations for actions to resolve;
    • gathering, analysing and presenting data and information relating to specific business issues and cross channel programs as requested by the Sales Director;
    • developing and implements the local concepts, initiatives and propositions;
    • defining and implementing policies, processes and new capabilities to drive performance and assure the best retail experience;
    • reviewing and analysing key proposals and presentations and provide feedback and positioning to the Consumer Sales Director;
    • ensuring projects implementation within allocated budget, tracks and forecasts project expenses and reports upon discrepancies.
  • Prioritizes the channel business transformation projects, based on the importance, urgency, benefits;
  • Engage and build relationship with Consumer Sales Management Team, provide strategic support and business planning where required, including executive off-sites, wide communication events;
  • Proactively issues ideas of new projects in line with the department / channel strategy and objectives;
  • Validates the specific Sales objectives of the projects or monthly budget and monitors implementation in due time of project stages while also maintaining close link with operational teams.  
  • Coordinates activities within the project plans, informs the management about any deviations from the established objectives and makes recommendations to remedy any problems encountered.
  • Act as SPOC for every project or initiative with impact in retail, including transformational projects across Vodafone Romania;


Competency/ Functional abilities:

  • University degree
  • Technical competencies: Business correspondence skills, MS Office
  • Fluent in English
  • Strongly experienced in program and stakeholder management, coordination of high-stake projects and activities
  • Ability to take a holistic view of the business with a sales focus
  • Finance basic skills (P&L / cash flow understanding)


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.