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Managed Security Services Operations Expert

Posting Country:  Turkey
Date Posted:  01-Oct-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Join our journey as we connect for a better future. Ready?
We are looking for a Managed Security Services Operations Expert



Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.



Managed Security Services Operations Specialist is accountable for managing all of the corporate customer security equipments (Checkpoint, Pix, Asa, Juniper, Fortigate, Palo Alto etc), security services (Websense,proxy,Ips,ssl vpn) and resolving customer incidents or requests during the daily operations.

Job Responsibility

Your place in the team

- Accountable for resolving corporate customer incidents occurred on VFNET Core Security Devices (Shared Vfnet Firewalls, IPS, DDos guard, APT devices etc.)
- Accountable for resolving corporate customer incidents by configuring Customer security Equipments
- To response customer incident tickets on Service Desk within agreed KPI’s
- To resolve customer incident tickets on Service Desk within agreed KPI’s
- To make customer request tickets on security systems approved by authorised personnel on Service Desk within agreed KPI’s
- To make root cause analysis and ensure permanent solutions for each ticket
- Accountable for managing and operating all of the customer firewall devices (checkpoints, Juniper, Cisco, Fortigate, Palo Alto etc.). To ensure to have best service quality level defined in KPI’s
- Accountable for managing and operating of the customer shared and dedicated websense, proxy and Sslvpn services
- To inform and escalate core security device/system problems to third level teams
- Accountable for designing, planning, implementing and operating of the big corporate customer’s security services
- To work at customer side in case of urgent customer problems if necessary


- To take initiative to make new design if a design problem is realized during the fault management process. To trigger sales executive in order to start new process
- Accountable for following new technologies in order to reach best service level and quality



Uzun Tanım

We are looking for you if you have

- Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
- Fluent English
- Excellent Problem solving skills
- Good Troubleshooting Skills
- Good Team Work and Interpersonal Skills
- Good communication skills
- Analytical thinking

Knowledge of specific
- At least 5 years hands on experience in related departments
- Deep Understanding of network security, including FireWall, VPN and IPS, etc
- Deep Understanding & troubleshooting of TCP, UDP, IP, and IP addressing / subnet masking / design
- Good understanding of IPS, IDS, Load Balancer,
- Good understanding of Unix, Windows, Network Security
- Basic understanding of Routing protocols (BGP, OSPF; ISIS, EIGRP)
- Certification or accreditation in CCNA, CCSA, CCSE, FNSE


Get to know us

If you want to know more about us and what we do, then visit our website:


Diversity and Inclusion

At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.