Bu İşi Paylaş

Call Center Agent (German Speaking)

Tarih: 05.Kas.2021

Konum: Istanbul, TR

Şirket: Vodafone

Description

Join our journey as we connect for a better future. Ready?
We are looking for a International Account Snr. Advisor

 

#Vodafonespirit

 

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

 

ROLE PURPOSE

 

Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard. 
 

 

Your place in the team

 

•    Respond efficiently and effectively to customer queries through all available omni-channels (phone, chat, incidents, etc…).
•    Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded.
•    Identify secondary (possible or hidden) customer needs and attempt to add value accordingly.
•    Ensure service level agreements are met and maintained through accuracy in handling required task and through communicating positively with all involved parties (2nd Line, 3rd Line, etc…) in order to facilitate timely issue resolution.
•    Follow agreed processes / procedures to raise and resolve customer queries as well as propose potential process improvements where applicable.
•    Manages the balance of benefits for the customer and the business
•    Appropriately handles objections

 

We are looking for you if you have


•    Germany Level – C2 Speaking Proficiency
•    Preferable experience within a contact centre or customer service environment for 1 year
•    Strong verbal communication skills.
•    High problem solving skills.
•    Proficiency in using MS Office applications is a plus.
•    Ability to present value added solutions to clients 
•    High emotional intelligence and soft skills with the ability to manage high-profile customers
•    Achieves goals in a timely manner while providing excellent client service.Discipline & strict compliance with policies & procedures.
•    Ability to learn, seek knowledge and self development.
•    Experience in a multi-system environment.

 

Get to know us

 

If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye

 

Diversity and Inclusion

 

At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.