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HR Business Consultant - Customer Operations

Posting Country:  Turkey
Date Posted:  04-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Join our journey as we connect for a better future. Ready?
We are looking for a HR Business Consultant - Customer Operations



Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

Role Purpose 

We are seeking a HR Business Consultant-Cops with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to HR Business Partner-Cops functions of Vodafone Turkey.

Job Responsibility

Your Place in the team

•    Keeps the organization charts are up to date on a monthly basis & during HC planning period.  Takes role in organizational change processes
•    Supports HRBP for periodic HR budget planning & follows up budgeted headcounts for M3 and below bands. 
•    Advices / supports decision about reporting line & title change; executes the required action across the relevant IT systems on time.
•    Sends information e-mails to HR MIS & HR Employee Services for leavers, role changes and follows up for the system changes.
•    Implementation of organizational changes based on the change plan; Completion of the relevant change actions on time. Prepares the announcement for launch of change.
•    Prepares the updated organizational structure documents and informs HR MIS for the system changes.
•    Support HR BP for the communication pack preparation for related line managers, which includes a roadmap, communication plan and etc. 
•    Checks if location change or any additional seating capacity is required.
•    Facilitates the completion of the development plans (PIP) for low performers on time & tracks low performers employees during the year.
•    Keeps the ‘ready to move’ data up to date for quarterly periods & makes sure employee data’s (previous experiences, background, time in position, PD ..etc) are complete & accurate.
•    Executes the process for vacant roles to be filled by internal candidates 
•    Meets with new joiner employees (M3 and below levels) in their first starting week & meets with her/his direct report manager in new joiner’s first month to take & give feedback. Tracks this in a regular cycle via one to one meetings.
•    Ensures probation period evaluation form has been filled properly and tracks for 2 & 6 months period with line manager 
•    Helps to prepare justification forms for promotion requests and band changes.
•    Tracks vacant roles for M3 and below bands and informs line manager regarding the status during the process
•    Conducts exit interviews for M3 and below bands and prepares exit interview reports and turnover analysis studies
•    Tracks termination process for the people whom has been identified as leavers from a to z and informs HRBP and line manager regarding their status

Long Description

We are looking for you if you have

•    BSc. degree in Business Administration, Industrial Engineering or similar fields
•    Minimum 4 years of experience
•    Personal impact and influence (building trust)
•    Ownership and drive
•    Relationship building
•    Flexibility and adaptability
•    Creative problem solving
•    Acts as an Employee Relationship builder.
•    Planning and organizing
•    Coaching and mentoring
•    Fluent English 
•    Agile learner (continuous learning)


Get to know us


If you want to know more about us and what we do, then visit our website:


Diversity and Inclusion


At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.