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ERP Operations&Solutions Manager

Tarih: 15.Oca.2022

Konum: Istanbul, TR

Şirket: Vodafone


Join our journey as we connect for a better future. Ready?

We are looking for a

ERP Operations&Solutions Manager


Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.


    Being leader and accountable of managing ERP Operations team to keep systems & services up and running uninterruptedly on a 7/24 hour basis  in compliance with the internal procedures (SOX, ISO-27001) and Vodafone Turkey Strategies
    IT ownership & accountability to ensure that necessary actions are taken to prevent occurrence of service usage problems
    Planning collaboration with architects, designers, and working closely with Vodafone Group to be in line with group strategies.

Your place in the team

Leadership and People Management
•    Build, maintain, retain and grow strong team
•    Lead the team providing objective setting, mentoring and career development
•    Encourage the team to remember and to be a part of the company vision and mission.
•    Build effective relationships both within and outside the department; seek input from and maintain effective ongoing communication with others. Manage conflict to ensure least disruption to organization.
•    Communicate clearly and effectively internally and externally with associates at all levels.
•    Continuously seek for new opportunities and improvement areas by bringing together people with different perspectives and experiences
•    Determine the training requirements of the group, defines yearly training plans, and assures that the trainings are performed.
•    Ensures and promotes team spirit with collective method of operation and via social get-togethers.
Operational Accountabilities
•    Ensure  that operation are executed successfully and planned results are obtained based on ITIL processes such as ,
o    Change Management
o    Incident Management
o    Defect Management
o    Fault Management
o    Performance&Capacity Management
o    Problem Management
o    Budget Management (Opex&Capex)
•    Ensure that operational activities are in compliance with ISO 27001 and SOX standards.
•    Ensure that department’s KPIs are fulfilled.
•    Works with Sales, Service Desk , Infrastructure , PDT, SAT, Solution, MSP, Finance , COPS other 3rd parties and vendors to keep systems up and running uninterruptedly on a 7/24 hour basis 
•    Control & Approve the access rights of the production systems
•    Ensure that BCM plans are successfully planned and executed.
•    Review of Incident root Cause documentation
•    To support solution / Enterprise Architecture team to implement/plan Systems/Services
•    To ensure that non-functional requirements of operation team are ready and implemented in projects

Long Description

•    Preparation of BAU work plan
•    Planning of project efforts
•    Ensure that continuous improvement process in place to prevent occurrence of overcharge&undercharge, service interruption, and wrong reports cases.
•    To ensure that all of the operational tasks and processes are well planned and documented.
•    Ensure that all of the operational tasks and processes are executed in parallel with proper how-to-documentation
•    To ensure that proper blue print and functional diagrams are prepared for systems and products
•    Attendance to Service Review Meetings with MSPs and vendors
•    To coordinate and lead team in crisis situations.
•    To prioritize assigned tasks in accordance to VFTR strategies / targets
Health & Safety
•    Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.                              
•    Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
Information Security
•    Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,             
•    Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,                                  
•    Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,                          
•    Protect user accounts and associated passwords, and accept accountability for any actions performed via usage of those accounts.
Business Continuity
•    Ensure that VFTR  BCM policy /standard ,procedures ,plans  implemented and works carried out in compliance with   BS 25999 -2:2007  Standard 
•    Ensure that BCM  risks are assessed and mitigated  so far as is reasonably practicable in VFTR  Business Continuity Management System (BCMS) 
•    Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR

Long Description

We are looking for you if you have

Competency / Performance Drivers
•    Ability to resolve conflicts
•    To have a strong  customer-oriented approach
•    Be able to provide alignment with internal and external customers
•    Good  negotiation and communication skills
•    Ability to work under pressure and tight deadlines
•    Strong leadership skills
•    Ability to give direction to operation team
•    Able to focus on longer-term objectives.
•    Strong analytical skills
•    He/ She is totally clear about what’s required and are effective at getting high performance from others to deliver our business goals.
•    Engage people on the direction and goals for team or project and excellent role model.
•    Know how to find our way around and communicate within the business.
•    Be innovative and develop creative ways of working to drive the business forward.
Technical / Professional Expertise
•    Strong team management experience in telecommunication IT operations
•    Knowledge of SOX , ISO27001 and TTK processes/audits
•    Strong understanding of ITIL based operation process
•    Strong understanding of below concepts
o    ERP Tools(SAP)
o    Personal Data Regulations & Masking Technologies
•    Knowledge of revenue & service assurance processes
•    Strong understanding of SDLC.
•    Good command of English

Get to know us

If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye

Diversity and Inclusion

At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.