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Customer Interactions Operations Specialist

Tarih: 11.Kas.2021

Konum: Istanbul, TR

Şirket: Vodafone


Join our journey as we connect for a better future. Ready?

We are looking for a

Customer Interactions Operation Specialist


Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.


Responsible for the successful ongoing operation, coordination and management of CRM operation and manage Application servers that mostly critical business processes runs on it.

Your place in the team

-    Ownership of the product/service functionality to ensure it meets operational needs for performance management and reporting.

-    Introduce Best Practice Policies and Guidelines relating to products, licensing and support.

-    Performance management to ensure platform, hardware, application and  content meets the specified end to end availability & performance levels.

-    Ownership of capacity planning to secure availability and performance of the platforms against forecasted growth and demand.

Uzun Tanım

We are looking for you if you have

•    SQL –1 year experience 
•    Shell script  experience – 1 Year experience 
•    CRM functional experiencee  1 year experience 

Get to know us

If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye

Diversity and Inclusion

At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.