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Billing and Invoicing Operations Manager

Posting Country:  Turkey
Date Posted:  02-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Join our journey as we connect for a better future. Ready?

We are looking for a

Billing and Invoicing Operations Manager


Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.


Manages Billing and Invoicing operations for whole Vodafone Mobile customers. Prepares payable and official invoices on behalf of company, creates base data for financials and makes sure that invoices are transferred to payment channels and customers. Keeps bill accuracy under control. Manages overall platform and extends automations coverage. Applies agile methods, develops a team with appropriate skills and contributes personal development of team members. 

Job Responsibility

Your place in the team

•    Leading Billing & Invocing team which is responsible for the on-time and accurate billing and invoicing of Vodafone Customers
•    Develop strategies to streamline and automate customized billing processes,
•    Manage and inspire billing team in developing and documenting best practices in the performance of all duties and responsibilities
•    Successfully managing the operations of the Billing& Invoicing Team; that includes implementing Best Practices, creation of policy and procedures, excellent delivery of client’s responsiveness, increased productivity and quick and accurate deliverables to our client.
•    Responsible for strategy formation, planning and projects aligned with stakeholders.
•    Providing data driven insight and analysis across billing, highlighting risk and opportunities across revenue and customer experience.
•    Monitoring all billing processes and platforms to ensure adherence to company processes and compliance with regulation.
•    Manages billing system to keep Billing Systems & Services up and running uninterruptedly on a 7/24 hour basis in compliance with the internal procedures, international standards (SOX, ISO-27001 etc) and Vodafone Turkey Strategies.
•    Ensures that department’s KPIs are fulfilled and aligned with counterparts.
•    Controls and approves the access rights of the production systems
•    Lead team for  multi-level technical support for diagnosing, reproducing and fixing billing operation service issues
•    Drives end to end ownership of the Vodafone customer billing journey, refund process, the quality of service performance and the processes supporting the product/service.
•    Ensures agile way of working with devops practices and CI/CD development
•    Responsible for capacity planing of Billing & Invoicing systems
•    Manages and collaborates across products/vendors and related stakeholders to come up with a compelling solution.
•    Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
•    Leads  standardization / automation of technical processes. 
•    Manages and deploys new products and services.
•    Manages performance tuning of applications to meet business needs and agreed SLAs.
•    Conducts staff performance reviews
•    Leads  and reports supplier/partner performance

Long Description

We are looking for you if you have

•    Bachelor’s degree from Computer Science, Electronics / Telecommunications or related fields
•    Significant experience on below concepts
-    Postpaid life cycle
-    Billing
-    Mediation
-    Order Management
-    Rating
•    Good command of English
•    Strong team management experience in telecommunications IT operations
•    Engages people on the direction and goals for team or project and excellent role model
•    High level of expertise in service incident handling, troubleshooting and root cause analysis
•    Experience in benchmarking and budgeting
•    Knowledge of SOX , ISO27001 and other related processes, audits and regulations
•    Strong understanding of ITIL based operation process and customer oriented approach
•    Good negotiation and communication skills
•    Ability to work under pressure and tight deadlines

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.