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Billing Assurance Senior Analyst

Posting Country:  Turkey
Date Posted:  18-Nov-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Join our journey as we connect for a better future. Ready?

We are looking for a Billing Assurance Senior Analyst


Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.


Role Purpose 


Preventing loss of income, making necessary analyzes and controls for correct and timely invoices, writing preventive SQL on the results of the analysis, reporting the outputs and sharing them with the relevant teams.

Job Responsibility

Your Place in the team


•    Performing the necessary controls, analyzes for the timely and accurate establishment of the customer invoices
•    Analysis of income for the prevention of income losses
•    Analysis of the processes and projects to reach their targets
•    Analysis of bulk refunds by IT
•    Analyzing refunds made by Customer Service
•    Analysing Billing Assurance findings
•    Analysis of the data from the database based on income and importance
•    Writing of preventive queries for the problem,returns or assurance controls, 
•    Writing queries to obtain multiple records specific to the subject
•    Revision of existing SQLs
•    Detection of product technical codes via database and updating of checklists
•    To contribute to the way of doing business with automation and process suggestions for business efficiency
•    Creation of reports related to analyzes and sharing with relevant teams
•    Writing test scenarios, reporting bugs and following up their solutions
•    Tracking, finalization and reporting of billing errors

Long Description

We are looking for you if you have

•    Graduated from a University; Computer / Mathematics / Statistics / Business
•    High SQL skills
•    Basic UNIX knowledge
•    Basic Oracle knowledge
•    Technical analysis and reporting
•    English
•    MS Office programs
•    Flexible working hours 
•    Adapt to changing conditions
•    Can manage multiple projects simultaneously
•    High communication skills
•    Success in business tracking and finalization
•    Dedicated to team work
•    Min. 3 years "billing assurance" experience

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.