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Access Network 3th Line Operations Expert

Posting Country:  Turkey
Date Posted:  02-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Join our journey as we connect for a better future. Ready?

We are looking for a

Access Network 3th Line Operations Expert


Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.


Design, develop and maintain VF ecommerce applications to enhance the functionality of products and services, compliant with business requirements and quality objectives Participates to whole software development lifecycle.  Has in depth knowledge of specific areas and extensive knowledge of software development and provides insight to senior members of the team.
Communicates with cross-functional teams involved in whole software development lifecycle. Task management of project teams. Supervise solution/implementation of other developers
Responsible from technical architecture & full stack development of  Vodafone ecommerce platform application.

Job Responsibility

Your place in the team

•    Troubleshoot with the IP Transport  (Router&Datacom&Microwave) network problems according to defined SLAs
•    Investigate and identify the generic problems and deciding severity level of these problems and result of these progress raised Service Request (SR) or WOR to the relevant Vendor or internal departments. As result of this process, follow-up the status of these SR and WORs
•    Provide support to 2nd Line CM & Performance team, to handle network upgrades and SW corrections. Transfer know-how to site operation departments to include them in the process.
•    Meet with the  vendors regularly to communicate about the problems 
•    Investigate and raise Service Requests to the Vendors regarding to IP Transport Network NEs related with Hardware and Software generic problems
•    Request the needed improvements and solutions to solve the service requests.
•    For new technologies and new features, transfer knowhow to operational departments via hands on trainings
•    Focuses on automation opportunities and contributes for implementation.
•    Prepare high level  IP Transport related documentation and procedures for other operational departments in the aim of hints and corrections
•    Support other groups in IP Transport (Router&Datacom&Microwave) NEs related issues such as FLM & Monitoring, 2nd Line CM & Performance, PS & CS Core Team, Test & Acceptance Teams and Network Optimization Teams to ensure the service assurance.
•    Provide 7x24 On-call Support for the operation supports
•    Generate periodical executive reports regarding to status of the Service Requests(SR) to the related departments
•    Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
•    Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
•    Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
•    Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
•    Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
•    Protect user accounts and associated passwords, and accept accountability for any actions performed via usage of those accounts.
•    Ensure that VFTR  BCM policy /standard ,procedures ,plans  implemented and works carried out in compliance with   BS 25999 -2:2007  Standard 
•    Ensure that BCM  risks are assessed and mitigated  so far as is reasonably practicable in VFTR  Business Continuity Management System (BCMS)
•    Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR

Long Description

We are looking for you if you have

•    Graduate from Electronic or Telecommunications engineering
•    Strong analytical thinking skills and problem-solving abilities, ability to multi-task
•    Experience with vendor of mobile networks equipment provider in the NSP (Network Support Program) team or working in a 2G & 3G Wireless operator as level3 support team.
•    Ability to use Huawei & NEC & Nokia specific tools like U2000, LMT, NEC mw Management system and etc.
•    Significant Work experience in telecom sector with hands on IP Transport (Router&Datacom&Microwave) networks, with a good understanding of GSM /BSS /UMTS
•    Basic knowledge of Unix, SQL 
•    Have Good knowledge about TCP/IP and MPLS protocols and networking
•    Good Troubleshooting skills.
•    At least 7 Year Experience of GSM and Transmission systems.
•    Significant knowledge of IP Transport equipment, features & tools.
•    Good command of English.
•    Good reporting and presentation skills
•    Good communication skills. 
•    Ability to adapt to work in multicultural environment
•    Self-motivated and ability to motivate other team members
•    Flexible working hours

Get to know us

If you want to know more about us and what we do, then visit our website:

Diversity and Inclusion

At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.