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Ip Sls Team Lead

Posting Country:  India
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

The Network Operations Manager provides expert knowledge to deliver the monitoring, operating and managing efficient and effective networks activities fulfilling the Vodafone Strategy. The Network Operations Manager focusses upon the supervision of a team, who monitor network nodes, execute event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers. Typically reports to the Senior Network Operations Manager.
Job Responsibilities
* Assists, advises and executes network operations including project initiations, system requirements, incident management and cost base management;
* Drives and maintains the delivery of the roadmap to ensure the availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy;
* Has full people supervisory responsibility for a team of Network Operations professionals and contributes to the team delivering operational excellence, solving problems through development of methods, procedures and defined policies;
* Delivers preventive maintenance and acceptance tests;
* Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (eg making sure planned outages don't exceed the given time limit);
* Contributes to ensuring end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management;
* Supports the process of ensuring customer SLA delivery, service availability, quality and continuity assurance;
* Assists with the consolidation of the Service Assurance function for IT and Networks, (incidents, problem and change management) for both fixed andmobile;
* Supports resolving complex or novel network challenges and ensures team update Customer Care / Account / Service Managers in line with process;
* Builds strong relations, provides clear vendor and partner management, controls the scope of maintenance contracts and managed service contracts related to network and operations as well as the associated budget for such contracts and services;
* Uses best practice knowledge to plan, schedule, implement and test new services, new features and network expansions;
* Understands the needs and ensures actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration in case of faults;
Network Access Technology
Monitor and Diagnose
Mobile and Network Security
Dev Ops
Service and Delivery Management
Automation and Robotics

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.