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International Account Advisor - English Speaker

Posting Country:  Egypt
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

We are looking for Fluent English Speakers to be our interface for our customers and make things simple for our  partners and colleagues

Job Qualifications:

·       Remains courteous, polite, professional and willing to help throughout the call

·       Clearly greets customer, builds rapport and establishes the purpose of the call

·       Actively listens to the customer

·       Effectively manages the call; remains in control of the call 

·       Offers appropriate solutions and alternatives to customers

·       Manages the balance of benefits for the customer and the business

·       Appropriately handles objections

 

·       Is appropriately prepared before the call

·       Uses correct customer identification procedures

·       Correctly and efficiently follows business policies and processes

·       Provides  accurate, complete, concise and relevant information to customers

 

Job Requirments:

               ·       Fluent English.

             ·       Proficiency in using MS Office application

 

·       Ability to work on a 24 hours shift basis that will include night hours.

·       Strong communication and decision making skills

 

 

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.