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Incident Manager - Dc Operations

Posting Country:  India
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Description
The Network Operations Specialist focuses upon the provision of network operations advice and administration and provides monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone Strategy. The Network Operations Specialist has a good understanding of established concepts and procedures in monitoring network nodes, executing event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers. Typically reports to the Network Operations Manager.
Job Responsibilities
* Advices and executes administrative activities of network operations including project initiations, system requirements, incident management and cost base management operational excellence, solving problems through development of methods ;
* Supports the team to deliver activities related to preventive maintenance, PW, acceptance tests ;
* Conducts activities according to the highest level of operations standards in line with KPIs, (eg making sure planned outages don't exceed the given time limit):;
* Effectively interacts with colleagues to ensure the availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy;
* Performs assigned tasks in line with process, updating internal parterns accordingly and ensures customer SLA delivery, service availability, quality and continuity assurance;
* Delivers tasks related to Customer Service assurance with focus on high availability, minimum restoration times and customer management;
* Provides support to maintain solid relations with vendors and partners;
* Uses administrative experience to plan, schedule, implement and test new services, new features and network expansions;
* Supports and contributes to the consolidation of the Service Assurance function for IT and Networks, (incidents, problems and change management) for both fixed andmobile;
* Understands the needs and contributes to ensure actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration, in case of faults;
* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas;
Skills
Network Access Technology
Monitor and Diagnose
Mobile and Network Security
Dev Ops
Cloud
Service and Delivery Management
Automation and Robotics

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.